SHIPVIA PACKAGE PROTECTION – CUSTOMER NOTICE

You have chosen to protect your shipment under the ShipVia Couriers Shipment Guarantee. This

Guarantee provides financial protection against loss or damage during transit, subject to strict

compliance with the conditions below. Failure to comply may result in the Guarantee being void. For

more information, please refer to Claims Policy and ShipVia Package Protection Terms and Conditions.

1. NATURE OF THE GUARANTEE

This Transport Guarantee is a contractual service and does not constitute an insurance policy.

ShipVia Couriers does not act as an insurer and does not pool or underwrite customer risk. Coverage

is provided under predefined contractual conditions only.

2. PACKAGING REQUIREMENTS

All shipments must be packed to withstand standard transport conditions.

• Double rigid packaging is mandatory for all covered shipments.

• Goods must be placed in a new, strong, double-wall corrugated cardboard box.

• Adequate internal protection (bubble wrap, foam, polystyrene or equivalent) must be used to

prevent movement.

• Insufficient, reused or inappropriate packaging may invalidate the Guarantee.

3. DISCRETION OBLIGATIONS

No information revealing the nature or value of the goods may appear on the exterior of the parcel.

• Avoid brand names, product descriptions or any wording suggesting valuable contents.

• Any visible indication likely to attract attention may void the Guarantee.

4. PHOTOS & EVIDENCE

Proof of compliance is mandatory.

• Always retain:

o a photo of the parcel with the shipping label clearly visible,

o a photo of the goods prior to shipment (where possible).

• Do not discard damaged packaging, as it will be required in case of a claim.

5. DELIVERY PROCEDURE

All shipments covered by the Shipment Guarantee must be delivered against a valid signature or

secure delivery code; deliveries completed without signature or code confirmation are not eligible for

compensation.

If the parcel arrives damaged:

• The recipient must either:

o record clear and precise reservations on the delivery receipt, or

o refuse the delivery.

• Parcels accepted without reservations or refusal are not eligible for compensation.

6. CLAIM DEADLINES

Any claim must be submitted:

• Within 14 days of the scheduled delivery date in case of damages or non-delivery, and

• No later than 21 days after the shipment date for loss or theft.

Late or incomplete claims will not be accepted.