International Shipping and Customs Policy
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
Introduction & Policy Overview
This International Shipping and Customs Policy (the "Policy") defines the interface requirements, user-
inputted data fields, and automated workflows utilized when processing cross-border or international
shipments. This document is issued by Shipnovia Group Inc. dba SHIPVIA COURIERS (hereinafter
referred to as the "Platform" or "ShipVia Couriers"). It serves strictly as an operational overview of
platform functionality and user responsibilities, rather than a source of international trade guidance.
By booking an international shipment on either the .ca or .com domains, you acknowledge that you
have read, understood, and agreed to the operational framework outlined herein.
This Policy is fully incorporated into, and forms an essential part of, the ShipVia Couriers Master Terms
and Conditions. Any misuse of the interface, false declarations, or failure to adhere to the system
parameters detailed below constitutes a breach of your platform user agreement and may result in
the immediate suspension of platform access, forfeiture of ShipVia Package Protection, and full
liability for any associated carrier penalties or customs enforcement actions.
Important Legal Disclaimer & Compliance Notice
The information provided in this document is for general informational purposes only and does not
constitute legal, regulatory, customs, or tax advice.
The accuracy, completeness, and validity of all customs declarations, forms, and inputted data
including but not limited to item descriptions, values, Tax ID information, and exemptions are the sole
responsibility of the shipper. Incorrect, inaccurate, or missing information can lead to severe customs
delays, additional duties, penalties, or the return of the package to the sender.
ShipVia Couriers does not verify or validate user-entered data and assumes no liability for carrier or
customs actions. Shippers are strictly advised to consult the official carrier pages, local regulatory
bodies' official sites, or the official customs authorities' sites of both the origin and destination
countries prior to booking a shipment to ensure compliance with current international laws.
1.Scope & Principles
ShipVia Couriers provides access to global carrier networks for international shipping. All cross-border
shipments must adhere to the following operational parameters:
Incoterms (DDU/DAP): All international shipping labels are generated strictly as Delivery Duty Unpaid
(DDU) / Delivered at Place (DAP). The recipient (consignee) is solely responsible for paying all local
customs duties, taxes, and import fees upon delivery.
Platform Model: ShipVia Couriers acts as the Merchant of Record. The sender is designated as the
Exporter/Shipper of Record, and the recipient is designated as the Consignee.
Weight Alignment: The total declared physical weight of the package must exactly equal the combined
weight of the individual customs items listed on the manifest.
Pre-Compliance Check: Shipment contents are screened via digital user acknowledgements for
hazardous, prohibited, or restricted items before customs forms can be completed or carrier rates are
generated.
Currency Defaults: Financial values are processed in USD for the .com domain and CAD for the .ca
domain
2. Pre-Screening Requirements
The following electronic acknowledgements must be completed before the customs declaration form
becomes accessible or shipping rates are generated.
Mandatory Interface Acknowledgements:
To proceed, users must manually accept the required data-validation checkboxes covering:
• Prohibited and Restricted or Hazardous Material Restrictions: Acknowledging that the
shipment contains no prohibited, restricted, or hazardous items, or that all such items have
been explicitly declared in the shipment details.
• Accuracy of Information: Certifying that all entered customs declarations are accurate and
truthful.
System Screening & Rate Generation:
• No Rates Displayed: If no shipping rates are returned by the system, it indicates that our
carrier networks and upstream partners cannot accommodate either the declared contents
of your shipment or the requested origin/destination combination. In these instances, please
contact the carriers directly.
• Limited Rates Displayed: If only limited carrier options are displayed, only those specific
partners can accommodate your declared package parameters. These shipments are subject
to specialized carrier handling protocols and special handling surcharges. For details, consult
our Prohibited and Restricted Items Policy, our Safe and Responsible Shipping Policy, and the
carrier’s official website.
3. Customs Declaration Fields
Customs declaration form appears after shipment details, before rates page for International
Shipments.
Purpose of Shipment: This mandatory field describes the overall intent of the shipment items. Users
must select the appropriate category from the provided dropdown menu. If the nature of the
shipment does not fit the standard categories and "Other" is selected, an explicit description must be
typed into the accompanying "Content Explanation" text field.
Name of Authorized Person: This mandatory field requires the full legal name of the individual sending
the package who is ultimately responsible for its contents. This can be the sender themselves or an
authorized agent such as, an employee of an organization or a broker completing the paperwork and
customs declaration on the sender’s behalf. The full name must be typed manually into the blank text
field.
Tax ID Type
To ensure your shipment complies with international customs regulations, you may be required to
provide a Tax ID.
Please select the appropriate Tax ID type from the dropdown menu and enter Id Details based on the
requirements of the origin and destination customs authorities.
• Commercial Shipments: If you are shipping goods for business or commercial purposes, you
are responsible for identifying and providing the correct Tax ID (such as an EIN, VAT, or IOSS
number) as required by the Origin and destination country's regulations.
• Personal Shipments: For non-commercial shipments (such as personal gifts), you might be
eligible to select "No tax ID." Please verify the specific requirements based on your package's
origin and destination.
EORI Number: Enter your Economic Operator Registration and Identification (EORI) number if you are
shipping commercially to or from the EU or UK. If not applicable, please leave this field blank.
US Export Controls (EEL / PFC)
For outbound shipments originating from the United States, federal tracking documentation must be
completed before a rate lookup can occur:
• Provide your AES / ITN number: Enter your unique internal shipment filing number here if your
package has a formal export declaration on file.
• Or select an exemption type: Select an applicable exclusion code from the dropdown list if
your package does not require a formal filing number.
• Exemption Certification Checkbox: Check this box to certify that the shipment qualifies for the
NOEEI 30.36 exemption code.
Advanced Options
You may expand this section for specialized international shipping requirements.
• Non-delivery handling: Select your preferred action if the package cannot be delivered. We
recommend "Return to sender" to ensure your items are recovered.
• Documentation Fields (Invoice number, License, Certificate, Exporter Reference, Notes): Use
these fields only if your shipment requires specific commercial or regulatory documentation
as mandated by origin or destination customs authorities.
• Customs Exemption: If you believe your shipment qualifies for an exemption, you may select
this option.
Note: Selecting this may limit the shipping rates available and requires that your package
meets all legal exemption criteria for the origin or destination country.
Item Details
To clear customs, every item in your shipment must be accurately identified. Please provide the
following details for each item:
• Item Description: Be specific (e.g., "Men's cotton t-shirts" instead of "clothes").
• Quantity & Weight: Enter the total quantity and the weight of each individual unit.
• Unit Type: Select the appropriate unit of measurement (e.g., kilograms, grams, lbs) for the
items being shipped.
• Value & Currency: Declare the fair market value per item and select the corresponding
currency for that value.
• Country of Origin: The country where the item was manufactured.
• HS Code, SKU, & ECCN/EAR99: These are additional fields used for specialized commercial or
regulated shipments.
HS Code Resources:
• USITC Lookup – United States
• WCO HS Database
Adding Items to Your Shipment
• The "Add Item" Function: If your shipment contains more than one type of item (e.g., you are
sending both "cotton t-shirts" and "hardcover books"), you must use the "Add Item" button
to declare each item type separately.
• Why this is required: Customs authorities require an itemized breakdown for accurate
clearance. Failing to list all items contained in your package can lead to inspection delays or
the refusal of your shipment by customs.
• Accuracy: Please ensure that the Quantity, Weight, and Value for each added item reflect the
specific contents of that line item only.
Agreement and Declaration
By finalizing your shipment request, you are required to acknowledge and agree to the following
terms:
• Incoterms (DDU): All shipments are processed under DDU (Delivered Duty Unpaid) terms. This
indicates that the recipient is solely responsible for the payment of all import duties, taxes,
and customs clearance fees upon the arrival of the shipment in the destination country.
• Certification of Accuracy: By checking the declaration box, you certify that all information
provided including item descriptions, values, quantities, Tax Identification numbers (such as
EORI, VAT, or EIN), and all other required customs documentation is true, accurate, and
complete. You acknowledge that you are responsible for the legality of the shipment and its
full compliance with all applicable international export and customs regulations.
• Digital Signature: The provided Signer Name serves as your formal electronic signature for this
declaration. This signature confirms your legal authorization of the shipment and your
agreement to these terms.
Important: If the "Get Rates" function does not proceed, please review the form for any missing
mandatory information or validation errors. Ensure that all fields (particularly those highlighted or
prompted in red) are completed accurately. Shipments cannot be processed or quoted if required
customs declarations, including tax or identification information, are incomplete or contain
discrepancies.
4.Commercial Invoices
• International Requirement: Always look out for and review the commercial invoice
requirements for all international shipments, as documentation rules vary based on the
nature of your items, the origin, and the destination.
• Printing Requirements: For most international shipments, print 3 signed physical copies of
the invoice and place them in a clear pouch attached to the outside of the package.
• USPS Exception: For USPS shipments, customs details are typically embedded directly into the
shipping label itself. However, you must still print physical copies for select destination
corridors depending on specific country rules.
• Digital Access: A digital copy of your commercial invoice is sent by email and is always
accessible under your ShipVia Couriers order history.
5.Carrier Restrictions & Compliance
• Pre-Booking Verification: Always review carrier-specific international bans, prohibited or
restricted items, special handling requirements, and sanctioned regions before booking a
shipment.
• Rejection Risks: Generating a shipping label does not guarantee delivery. Carriers or
destination customs authorities may still reject, hold, or destroy packages that violate
import/export rules.
• Coverage Voidance: ShipVia Package Protection is automatically voided for shipments
containing prohibited items or for losses resulting from government and customs seizures.
• User Liability: System acceptance of a shipment booking and label generation is based entirely
on the information provided by the user. Label creation does not constitute compliance
verification, and ShipVia Couriers assumes no liability for carrier or customs rejections.
