SHIPVIA PACKAGE PROTECTION TERMS & CONDITIONS
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
Article 1 – Definitions
For the interpretation of these Terms and Conditions of the Service (hereinafter the "Terms
and Conditions"), the following definitions apply:
• "Carrier": Any air or land carrier.
• "Claim": Refers to the request made by the Customer under the Guarantee to obtain
compensation following an Incident. Also refers to the procedure following this
request, including the provision of the supporting documents requested by the
ShipVia Couriers;
• "Customer": Refers to the end user, customer of the ShipVia Couriers, subscriber to
the Service and beneficiary of the Guarantee;
• "Collection Date": Date the Parcel or Goods are taken over by the Carrier;
• "Delivery": Physical handover of the Parcel or Goods to its Recipient;
• “Force Majeure Event”: Means any event beyond the reasonable control of the
affected party preventing the performance of its obligation by the debtor, including
but not limited to acts of God, acts of war, strikes, acts of terrorism, network or
communications failures, government regulations, or any other event considered as
such under applicable law or jurisprudence;
• "Goods": Any movable property not subject to exclusion;
• "Guarantee": Refers to the protection offered under the Service. It entitles the
payment of compensation in case of an Incident, provided the Claim is validly
constituted and completed. The Guarantee is subject to all exclusions of the Terms
and Conditions;
• "Incident": Refers to an event covered by the Guarantee resulting in damage or loss
of a Parcel. To be admissible, an Incident must be one of the following triggering
events: loss of the Parcel, theft of the Parcel or damage to the Parcel;
• "ShipVia Couriers": Refers to the discounted Shipping rates platform and service
provider distributing the Service;
• "Parcel": Goods or a set of several Goods, regardless of weight, dimensions, and
volume, forming an identifiable unit load upon handover to the Carrier;
• "Recipient": Physical or legal person listed as the recipient of the Parcel or Goods on
the shipping label or delivery slip and in the form completed by the Customer when
subscribing to the Service on the ShipVia Couriers platform;
• "Service": Refers to all services and benefits provided by ShipVia Couriers. The Service
includes the Guarantee, as well as customer service;
• "Shipment": Refers to the Parcel(s) handed over to a single Carrier by a Customer and
shipped to the same Recipient;
Article 2 – Application of the Terms and Conditions
The purpose of these Terms and Conditions is to define the contractual framework of the
relationships between ShipVia Couriers and the Customer.
These Terms and Conditions apply without restriction or reservation to any subscription to
the Guarantee and use of the Service.
These Terms and Conditions are accessible at any time on ShipVia Couriers website and will
prevail over any other contradictory document.
The Customer declares having read and accepted these Terms and Conditions by checking the
box provided for this purpose when subscribing to the Guarantee.
Article 3 – Territoriality of the Guarantee
The Guarantee covers Parcel shipments worldwide.
BY EXCEPTION, THE FOLLOWING COUNTRIES OR TERRITORIES ARE EXCLUDED FROM THE
TERRITORIAL COVERAGE OF THE GUARANTEE, AS DEPARTURE, TRANSIT, OR ARRIVAL POINTS:
IRAN, CUBA, NORTH KOREA, SUDAN, SYRIA, CRIMEA, AFGHANISTAN, VENEZUELA, BELARUS,
RUSSIA, UKRAINE INCLUDING CRIMEA AND THE LUHANSK AND DONETSK REGIONS,
INCLUDING THEIR TERRITORIES AND POSSESSIONS AND ANY STATE OR POLITICAL
SUBDIVISION THEREOF.
Article 4 – Goods Covered by the Guarantee
4.1. The Guarantee covers all new or used Goods, except those listed in the exclusions
detailed in article 4.2.
4.2. THE FOLLOWING GOODS ARE EXCLUDED FROM THE GUARANTEE BY THEIR NATURE:
• FOOD OR PERISHABLE ITEMS,
• MEDICATION REQUIRING CONTROLLED TEMPERATURE (POSITIVE OR NEGATIVE),
• CIGARETTES, TOBACCO, AND TOBACCO PRODUCTS,
• LIQUIDS, WINES, AND SPIRITS,
• FRAGILE PRODUCTS,
• PRODUCTS THAT HAVE ALREADY BEEN BROKEN, DAMAGED OR FRAGILISED,
• CHEMICAL, TOXIC, OR HAZARDOUS PRODUCTS,
• MOLDY, POLLUTED, OR CONTAMINATED OBJECTS OR GOODS,
• FIREARMS, AMMUNITION, EXPLOSIVES, FUELS, AND FIREWORKS,
• RADIOACTIVE OR DANGEROUS MATERIALS,
• LIQUID FUELS SUCH AS LPG, FOD, HEAVY FUEL OIL, AND SIMILAR PRODUCTS,
• COMBUSTIBLE GASES, FLAMMABLE LIQUIDS,
• ILLEGAL SUBSTANCES DEFINED BY THE LEGISLATIONS OF THE PICK-UP OR DROP-OFF
COUNTRY,
• LIVING BEINGS, ANIMALS, PLANTS,
• STOLEN OR ILLEGALLY HELD PRODUCTS,
• MOVING FURNITURE,
• CONTAINER BODIES,
• PRODUCTS SHIPPED ON A PALLET,
• IDENTITY CARDS, PASSPORTS, DRIVING LICENSES, PROPERTY TITLES,
• OFFICIAL DOCUMENTS, SECURITIES, CASH, BANK CARDS, COINS, ANY PAYMENT
METHOD,
• PRODUCTS SUBJECT TO PROHIBITED OR CLANDESTINE TRADE AS DEFINED IN THE
PICK-UP OR DROP-OFF COUNTRY.
4.3. The Guarantee is limited to $100,000 (one hundred thousand) per Parcel or per Shipment,
regardless of the number of Parcels.
Article 5 – Duration of the Guarantee
5.1. The Guarantee takes effect when the covered Goods, packaged in accordance with the
requirements set out in article 8, are handed over to the Carrier and ends upon Delivery
against the discharge of the Goods to the Recipient or, in any event, at the expiration of a
period of 21 (twenty-one) days from the Collection Date, regardless of the mean of shipping.
5.2. For returned Goods, the Guarantee will end at the expiration of a period of 21 (twenty -
one) days from the initial Collection Date, regardless of the mean of shipping. Goods delivered
and then returned to the sender are not covered by the Guarantee.
Article 6 – Risks Covered by the Guarantee
6.1. The Guarantee covers risks of loss, theft (total or partial), and damage to Goods,
excluding the risks listed in article 6.2 below.
In order to be admissible, a Claim must relate to the following triggering events:
• Loss of the Parcel: Parcel not delivered to its Recipient and not located by the Carrier
who issues a certificate of loss of the Parcel.
• Theft of the Parcel: theft of a Parcel during its transport by force, violence, threat,
break-in, use of a false identity, with murder or attempted murder (theft in the hands
of the Carrier).
• Damage to the Parcel: the product is delivered damaged compared to its condition at
the time of dispatch.
• Non-delivery of the Parcel: the Parcel has not reached its recipient and has been
declared delivered by the carrier.
NO COMPENSATION WILL BE MADE IF:
- THE PACKAGE IS NOT UNDER THE RESPONSIBILITY AND CONTROL OF THE COMMON
CARRIER;
- OR THE TRIGGERING EVENT OCCURS BEFORE THE PACKAGE IS ENTRUSTED TO THE
COMMON CARRIER OR AFTER IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS;
6.2. The Guarantee does not cover:
• DAMAGES, COSTS, LOSSES, THIRD-PARTY CLAIMS AND THEFT RESULTING DIRECTLY OR
INDIRECTLY FROM THE ABSENCE, INADEQUACY OR UNSUITABILITY OF THE
PREPARATION, PACKAGING OR WRAPPING OF THE GOODS, IN PARTICULAR RUST,
OXIDATION AND VARIOUS SCRATCHES ETC.;
• FUNCTIONAL BREAKDOWNS AND DAMAGES CAUSED BY MECHANICAL, ELECTRICAL
OR ELECTRONIC FAULTS IN THE PRODUCTS COVERED BY THE GUARANTEE WHICH ARE
NOT RELATED TO TRANSPORT;
• RISKS OF RADIOACTIVE CONTAMINATION, CHEMICAL, BIOLOGICAL, BIOCHEMICAL
AND ELECTROMAGNETIC RISKS;
• DAMAGES, COSTS, LOSSES, THIRD PARTY CLAIMS AND THEFT RESULTING DIRECTLY OR
INDIRECTLY FROM IONISING RADIATION OR RADIOACTIVE CONTAMINATION CAUSED
BY NUCLEAR FUEL OR RADIOACTIVE WASTE OR BY NUCLEAR REACTION;
• DAMAGES, COSTS, LOSSES, RECOURSE BY THIRD PARTIES AND THEFT RESULTING
DIRECTLY OR INDIRECTLY FROM THE RADIOACTIVE, TOXIC, EXPLOSIVE, DANGEROUS
OR CONTAMINATING PROPERTIES OF ANY NUCLEAR INSTALLATION, REACTOR OR ANY
NUCLEAR EQUIPMENT OR COMPONENT ATTACHED THERETO;
• DAMAGES, COSTS, LOSSES, RECOURSE BY THIRD PARTIES AND THEFT RESULTING
DIRECTLY OR INDIRECTLY FROM ANY WEAPON, DEVICE USING NUCLEAR FISSION OR
FUSION OR ANY OTHER SIMILAR NUCLEAR REACTION, OR NUCLEAR ENERGY, OR ANY
RADIOACTIVE PHENOMENON OR EFFECT;
• DAMAGES, COSTS, LOSSES, RECOURSE BY THIRD PARTIES AND THEFT RESULTING
DIRECTLY OR INDIRECTLY FROM THE RADIOACTIVE, TOXIC, EXPLOSIVE, DANGEROUS
OR CONTAMINATING PROPERTIES OF ANY RADIOACTIVE MATERIAL. THIS LAST
EXCLUSION DOES NOT APPLY TO RADIOACTIVE ISOTOPES, OTHER THAN NUCLEAR
FUELS, WHEN THEY ARE BEING PREPARED, TRANSPORTED OR STORED, OR WHEN
THEY ARE USED FOR COMMERCIAL, AGRICULTURAL, MEDICAL, SCIENTIFIC OR OTHER
PEACEFUL PURPOSES;
• DAMAGES, COSTS, LOSSES, THIRD PARTY CLAIMS AND THEFT RESULTING DIRECTLY OR
INDIRECTLY FROM ANY CHEMICAL, BIOLOGICAL, BIOCHEMICAL OR
ELECTROMAGNETIC WEAPON;
• DAMAGES, COSTS, LOSSES, THIRD PARTY CLAIMS AND THEFT RESULTING DIRECTLY OR
INDIRECTLY FROM THE USE OR OPERATION, WITH INTENT TO CAUSE DAMAGE, OF
ANY COMPUTER OR COMPUTER EQUIPMENT, COMPUTER PROGRAM OR SOFTWARE,
COMPUTER VIRUS, FALSIFIED CODE OR DATA TRANSMISSION, OR ANY OTHER
ELECTRONIC SYSTEM;
• DAMAGES, COSTS, LOSSES, THIRD PARTY CLAIMS AND THEFT ARISING DIRECTLY OR
INDIRECTLY FROM WAR (CIVIL OR FOREIGN) INVASION, TERRORISM, HOSTILE ACTION,
REPRISAL OR SABOTAGE, PIRACY, REBELLION, REVOLUTION, INSURRECTION, RIOT,
MILITARY OR USURPED POWER;
• DAMAGES, LOSS, COSTS OR LIABILITY OF THE PARTNER CAUSED BY A COMMUNICABLE
HUMAN DISEASE PROCLAIMED OR CHARACTERISED AS AN EPIDEMIC BY A
GOVERNMENT OR OTHER COMPETENT AUTHORITY OF ANY COUNTRY;
• DAMAGES, LOSS, COSTS OR LIABILITY OF THE PARTNER CAUSED BY A COMMUNICABLE
HUMAN DISEASE PROCLAIMED OR CHARACTERIZED AS AN EPIDEMIC BY THE WORLD
HEALTH ORGANIZATION (WHO);
• DAMAGES, LOSS, COSTS OR LIABILITY OF THE PARTNER CAUSED BY ARTISTIC
DEPRECIATION;
• DAMAGES, LOSS, COSTS OR LIABILITY OF THE PARTNER RESULTING FROM LOSS OF
DATA RECORDED ON MAGNETIC MEDIA;
• DAMAGES, COSTS, LOSSES, THIRD PARTY CLAIMS AND THEFT RESULTING FROM
CAPTURE, ARREST, SEIZURE, RESTRAINT, MOLESTATION OR DETENTION BY ANY
GOVERNMENT OR AUTHORITY WHATSOEVER;
• DAMAGES, COSTS, LOSSES, RECOURSE BY THIRD PARTIES AND THEFT RESULTING
FROM CONFISCATION, SEQUESTRATION, REQUISITION, BREACH OF BLOCKADE,
SMUGGLING, SEIZURE, EXECUTION OR OTHER SEIZURES. THE PARTNER AND ANY
THIRD PARTY INVOLVED IN THE PROVISION OF THE SERVICE OR THE GUARANTEE
REMAIN UNAFFECTED BY ANY SECURITY THAT MAY BE PROVIDED TO RELEASE THE
GOODS COVERED BY THE GUARANTEE FROM SUCH SEIZURES;
• DAMAGES, COSTS, LOSSES, RECOURSE BY THIRD PARTIES AND THEFT RESULTING
FROM RIOTS, CIVIL COMMOTION, STRIKES, LOCK-OUTS AND OTHER SIMILAR EVENTS;
• DAMAGES, COSTS, LOSSES, THIRD-PARTY CLAIMS AND THEFT RESULTING FROM
INTENTIONAL OR INEXCUSABLE FAULT ON THE PART OF THE CUSTOMER AND ALL
OTHER BENEFICIARIES OF THE GUARANTEE, THEIR EMPLOYEES, REPRESENTATIVES OR
ASSIGNS;
• DAMAGES, LOSSES AND COSTS RESULTING FROM INHERENT DEFECTS IN THE GOODS
COVERED BY THE GUARANTEE;
• WORMS AND VERMIN, EXCEPT IN THE CASE OF CONTAMINATION THAT OCCURRED
DURING SHIPMENT;
• THE INFLUENCE OF ATMOSPHERIC TEMPERATURE;
• ROAD BRAKING IN USE.
It is also agreed that ShipVia Couriers shall not be bound by any Guarantee, shall not provide
any service and shall not be obliged to pay any sum under these Terms and Conditions if the
implementation of such Guarantee, the provision of such service or such payment would
expose it to any sanction, prohibition or restriction resulting from a resolution of the United
Nations Organisation, and/or the economic or commercial sanctions provided for by the laws
or regulations enacted by the European Union, France, the United Kingdom of Great Britain,
the United States of America or by any other applicable national law providing for such
measures.
Article 7 – Accepted Carriers and Delivery Conditions
7.1. For the Guarantee to apply, the Parcel must have been shipped through a tracked and
Proof of Delivery secured shipping service such as a signature or code. The Guarantee takes
effect for 21 (twenty-one) days from the Collection Date. It is the Customer's responsibility to
choose a shipping method that ensures a delivery within this timeframe.
7.2. It is specified that Goods entrusted to a river or maritime carrier are not covered by the
Guarantee.
7.3. Parcels deposited or with a scheduled delivery to parcel shops will be covered for a
maximum value of $500 (five hundred). Are considered as parcel shops any business whose
main activity is not related to the transport of goods.
7.4 Custody-Based Coverage Limitations: The maximum liability cap for any shipment or
parcel, irrespective of its declared value, is strictly limited based on the phase of custody: it is
capped at $250 while the parcel is deposited at a ShipVia Dropoff hub location; capped at
$1,000 while the parcel is under the direct physical possession and custody of ShipVia Couriers
(including driver pickups, lockers, or stalls); and full coverage up to the verified declared value
commences only after the parcel receives its first official carrier scan.
Article 8 – Customer Obligations
The Guarantee shall not take effect if the Customer does not comply with all the following
cumulative requirements:
8.1. Requirements regarding the packaging of Goods
8.1.1. Requirements applicable when Goods are handed over to any type of Carrier:
• Goods must be shipped in rigid containers that do not allow their content to be
detected by palpation;
• Goods must be shipped in a double new and sturdy packaging. (By double packaging,
it is understood that the Goods must be packed in a first container such as a carton,
box, bubble wrap, cardboard envelope. This first packaging must then be placed in a
larger and rigid second packaging such as another carton or an appropriate protective
container);
• Goods must be prepared, packed and packaged sufficiently and appropriately
according to their nature in order to withstand the risks of transport;
• For all fragile items, the goods must be shipped in a hard case or wooden crate.
8.1.2. Special rule regarding damages: If the Parcel arrives damaged, the Recipient must
accurately describe the damages on the delivery note to allow the Customer to be
compensated.
By signing the delivery note without raising objections to the Carrier's representative
delivering the Goods, the Recipient accepts the Goods, and the Customer waives any claims
rights.
For information, in case of doubt, the Recipient has the right to check the contents of the
Parcel in the presence of the Carrier's representative before signing the delivery note. The
Carrier's representative cannot refuse this.
8.1.3. Special rule concerning non-resilient packaging: Non-rigid and less resistant packaging
(such as bubble envelopes, thin cardboard envelopes) will be covered by the Guarantee for a
maximum value of $200 (two hundred) per Parcel.
8.1.4 Post-Delivery Theft (Porch Piracy): The maximum liability payout for post-delivery theft
or loss after delivery (Porch Piracy) is strictly capped at $250, irrespective of the shipment's
declared value, if the delivery was completed without a recipient signature, without secure
code verification, or if it was delivered to any alternative location other than the recipient
address.
8.2. Requirements regarding delivery
Goods must be handed over against the Recipient’s conforming signature or secure code.
The shipping label must be attached to the Parcel with all the Recipient's information
including full name, telephone number, complete address, postal code, city, and country of
destination.
If the Recipient or the Customer agrees with the Carrier to deliver the Parcel without a
signature, in their absence, entrusting it to a third party, placing it in their mailbox, or in any
other place, it ceases to be covered by the Guarantee. If negligence from the Carrier, is the
cause, the Guarantee normally applies.
8.3. Requirements regarding the declared value of the Parcel:
The Customer must declare the value of the Parcel at the time of subscribing to the
Guarantee. This must be corroborated by a commercial invoice. It is specified that the
declared value at the time of subscription cannot in any case exceed or subceed the value
stated on the commercial invoice.
8.4. Requirements regarding the conservation of claims rights:
The Customer shall take all measures likely to preserve its own or ShipVia Couriers claims
rights and recourse actions.
Article 9 - Compensation Value of Claims
9.1. The guaranteed value must be corroborated, in accordance with the provisions of Article
8.3, by a commercial invoice not older than sixty (60) days. The amount of compensation
cannot exceed the highest of the following sums:
• For intact products, the invoice value;
• For damaged products, the value of the repair costs of the product if possible.
9.2. The total amount compensated cannot in any case exceed the guaranteed value. In the
event that ShipVia Couriers or the Customer receives compensation or indemnification from
the Carrier, this amount will be deducted from the compensation or must be refunded to
ShipVia Couriers It is specified that the Customer cannot profit by combining compensation
or indemnity received from the Carrier and the Guarantee compensation.
Article 10 - Claims and Compensation Procedure
The Guarantee will not be effective if the Customer fails to comply with all the requirements
of this Claims and Indemnification procedure:
10.1. In case of a claim, the Customer must:
• Take all precautionary measures to protect the guaranteed Goods and limit damages;
• Preserve all rights and recourse actions against the Carriers and/or any presumed third
party responsible;
• In case of damage:
o Require the Recipient to write clear, precise, and meaningful reservations on
the delivery note, or refuse Delivery. A damaged Parcel whose delivery note is
signed without reservations or without refusal of Delivery cannot be
compensated;
o Require the Recipient to provide a photo of the Parcel, its contents and
packaging;
o Require the Recipient to keep all packaging;
• In case of theft, file a complaint.
10.2. The Customer must promptly provide the following documents if requested:
• Copy of identity document and/or Kbis extract of the company or equivalent foreign
document;
• Proof of guaranteed value: Copy of the invoices for the goods contained in the Parcel
• A photo of the Parcel and/or its contents and/or its packaging;
• Copy of the claim submitted to the Carriers and their responses;
• In case of loss: non-delivery certificate issued by the Carrier;
• In case of theft: copy of the police report detailing the circumstances of the theft of
the Parcel;
• In case of damage: photos of the damage, a copy of the reservations made on the
delivery slip, an estimate or invoice for the repair costs of the Goods if this is possible;
• A signed copy by the recipient of a request to block the goods (ie. IMEI);
• A declaration on honour or sworn affidavit by the Recipient that the Parcel has not
been received, accompanied by a proof of identity.
In case of doubt, ShipVia Couriers or any third party acting on its behalf reserves itself the
right to conduct a preliminary investigation.
10.3. The Partner must notify ShipVia Couriers of any Claim of which it is aware of by sending
its Claim using the provided tools or by email, within the following deadlines:
• In the event of loss or theft of the Parcel during its transport by force, violence, threat,
break-in, use of a false identity, with murder or attempted murder, at the latest within
a maximum of twenty-one (21) days after the Collection Date of the Parcel;
• In the event of damage to or non-delivery of the Parcel declared delivered, within a
maximum period of fourteen (14) days after the actual or notified Delivery date of the
Parcel;
10.4. ShipVia Couriers will assist the Customer in their Claim process and remain their direct
contact. In this capacity, ShipVia Couriers will assist the Customer in obtaining the necessary
documents to provide a complete file.
10.5. If the Customer has been compensated under the Guarantee due to the non-delivery of
a Parcel, and the Goods contained in the said Parcel are subsequently found, the Customer
hereby agrees to retrieve the Goods, the recovered Parcel(s), and reimburse ShipVia Couriers
for the compensation previously received, deducting, if applicable, the losses and damages
covered by the Guarantee
Article 11 - Preservation of Claims against Carriers
In any case, ShipVia Couriers is subrogated to the Customer's recourse rights against the
Carriers and any presumed third party liable, which it must preserve by taking all appropriate
measures.
Article 12 - Cancellation of the Guarantee
The Customer cannot cancel the ShipVia Package Protection service once purchased. All
protection fees are entirely non-refundable, even if the corresponding shipment label is
subsequently voided or cancelled.
Article 13 – Liability
Each party assumes the consequences arising from its faults and breaches of obligations
under these Terms and Conditions; there is no joint liability between the parties. The
maximum limit of liability applicable to ShipVia Couriers, if established, shall not exceed in
any case, all damages combined, and in any event, $100,000 (one hundred thousand dollars)
per Parcel, or per Shipment regardless of the number of Parcels.
Article 14 - Force Majeure
ShipVia Couriers or the Customer shall not be liable if the non-performance of Services or
delay in the performance of any of their obligations as described in these Terms and
Conditions results from a Force Majeure Event, within the meaning of Article 1218 of the Civil
Code. The party experiencing the force majeure event must immediately inform the other
party of its inability to perform its obligation and justify it to the other party. The suspension
of obligations shall not in any case be a cause of liability for non-performance of the obligation
in question, nor entail the payment of damages or penalties for delay. The performance of
the obligation is suspended for the entire duration of the force majeure if it is temporary.
Therefore, upon the disappearance of the cause of the suspension of their reciprocal
obligations, the parties shall make every effort to resume the normal performance of their
contractual obligations as quickly as possible. To this end, the hindered party shall notify the
other party of the resumption of its obligation by registered letter with acknowledgment of
receipt or any extrajudicial act.
Article 15 - Personal Data
The Customer is informed and agrees that their personal data is collected and processed by
ShipVia Couriers acting as the data controller to facilitate shipment fulfillment and protection
services. ShipVia Couriers maintains a centralized privacy governance model aligned with the
Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian
operations and the California Consumer Privacy Act (CCPA) for United States operations.
To administer and adjudicate ShipVia Package Protection claims, the Customer expressly
consents to the transfer of comprehensive claim-related data to our designated Service
Partners located in the European Union and our support team based outside of Canada or
United States. Consistent with our Zero-Sale Policy, this data is shared exclusively for
operational necessity and is not sold or monetized for secondary commercial exploitation.
Scope of Data Shared: Data shared for claims adjudication may include:
• Customer and Recipient Identity: Contact details, including sender and recipient
names, addresses, contact numbers, and any declarations made in connection with
shipment or customs processing.
• Protection Purchase Confirmation: Records of the package protection service selected
during checkout.
• Valuation Records: Declared values and original purchase invoices.
• Shipment History: Tracking history and Carrier scan records.
• Carrier Verification: Carrier loss or damage confirmations.
• Visual Evidence: Photographic evidence of damage or packaging.
• Legal Documentation: Police reports where applicable.
• International Records: Customs documentation for international shipments.
• Metadata: Interaction metadata relevant to the claim.
Customers may exercise their data rights including access, rectification, and objection as
detailed in our full Privacy Policy available on the ShipVia Couriers website.
Article 16 - Applicable Law
These Terms and Conditions and the operations arising therefrom are governed by and
construed in accordance with the laws of the Province of Ontario and the federal laws of
Canada applicable therein.
Article 17 – Disputes
Any disputes arising from the services rendered under these Terms and Conditions that
cannot be resolved through mutual negotiation shall be submitted to the exclusive
jurisdiction of the courts of the Province of Ontario (Toronto venue).
Article 18 - Pre-contractual Information and Customer Acceptance
The Customer acknowledges having been provided, prior to the conclusion of the contract, in
a clear and understandable manner, with these Terms and Conditions and in particular the
following information:
• The essential characteristics of the Service;
• The price of the Service;
• Information regarding the identity of ShipVia Couriers its postal, telephone, and
electronic contact details, and its activities;
• The functionalities of the digital content and, where applicable, its interoperability;
• The possibility of resorting to conventional mediation in case of dispute.
The fact that a natural or legal person makes an immediate purchase or subscribes to a Service
implies full acceptance of these Terms and Conditions and obligation to pay for the ordered
Services, which is expressly acknowledged by the Customer, who waives, in particular, any
contradictory document that would be unenforceable against ShipVia Couriers and its
partners.
